Making the Transition from Staff Member to Supervisor

Feel empowered to hit the ground running with the skills learned in this course. Be ready to take on any task and bring your best self to the job, while adopting new habits that will quickly get you on the path to greater success.

In this high-impact, 2-day seminar, our faculty will help new supervisors like you avoid common pitfalls. Get the secrets and essential skills of managing people, from delivering corrective feedback and coaching to conflict resolution and delegation. With expertly guided hands-on practice, you’ll gain confidence and know-how you can use right away. You’ll also develop a personalized game plan mapping the steps to help you reap the rewards of being a new supervisor.

• Create a new game plan for growth
• Let go of your former role and establish your credibility
• Adjust your behavioral style to give yourself a winning edge
• Use the instant feedback model to build a successful coaching relationship
• Control your emotions and think strategically when dealing with conflicts
• Be definite and decisive in managing and protecting your time

• Setting yourself up for success
• Making a change and letting go of your old role
• Meeting the expectations of key stakeholders, including your boss, direct reports, senior management and former peers
• Conducting a gap analysis to determine how to meet critical expectations
• Leveraging your behavioral style with the Personal Style (PSI) Assessment
• Flexing your personal style to build more effective relationships
• Setting up goals to get you to the next level of performance
• Managing employee performance and training your employees
• Delivering supportive and corrective feedback to your employees
• Managing conflict and disagreement with greater ease
• Turning conflicts into positive change
• Applying techniques to diffuse conflicts
• Applying techniques to delegate work to your team
• Developing a delegation plan to use with team members
• Managing and protecting your time
• Identifying three high-impact action items for immediate attention back at work

Learning Objectives

• Establish Credibility as a New Supervisor with Your Boss, Peers, and Team Members
• Leverage Behavioral Style to Improve Relationships with Your Boss, Peers, and Team Members
• Utilize Management Strategies That Promote Effective Team Member Motivation, Performance Management, and Delegation
• Improve Workplace Time Management and Conflict Resolution Effectiveness

Setting Yourself Up for Success

• Distinguish Between the Roles of Individual Contributor and Supervisor
• Describe the Three Phases of Change
• Discuss the Challenges and Pitfalls for New Supervisors
• Explain What Your Organization and Critical Stakeholders Expect of You in Your New Role
• Identify Short-Term Wins and Critical Issues to Be Addressed
• Identify Expectations Versus Personal Development Needs

Leveraging Your Behavioral Style

• Determine Your Leadership Characteristics
• Identify Your Behavioral Style
• Identify the Behavioral Styles of Others
• Distinguish Behavioral Clues That Identify a Person’s Behavioral Style
• Identify Behavioral Styles for Bosses, Peers, and Staff Members
• Develop Adapting Strategies to Interact Effectively with Bosses, Peers, and Staff Members

Managing Employee Performance

• Set SMART Goals for Yourself and Others
• Use a Five-Step Model to Train Your Employees
• Deliver Feedback That Is Both Supportive and Corrective
• Distinguish Employees’ Current Skills vs. Needed Skills

Managing Conflict

• Differentiate Between Conflict and Disagreement
• Acknowledge That Some Conflicts May Make a Positive Impact
• Describe Techniques and What to Say to Defuse a Conflict

Delegating Work to Your Team

• Apply Effective Delegation Techniques
• Assess Personal Barriers to Delegation
• Develop a Delegation Plan to Use with Team Members

Managing Your Time

• Describe the Time Priority Model for Time Management
• Identify Strategies to Manage Your Time Effectively and Protect One’s Time from Infringement by Others

High-Impact Action Planning

• Identify Three High-Impact Action Items for Immediate Attention Back at Work
• Develop a SMART Goal for Each of These Action Items

Download Extended Seminar Outline PDF

 

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

American Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Martha Leon at 212-903-8173.

Recommended CPE Credit: 14 hours/Basic
Prerequisites: Newly promoted supervisors with less than one year experience in this position
Advance Preparation: Online pre-and post-assessment
Delivery Method: Group Live/Group Internet Based
Field of Study: Non-Technical – Business Management & Organizational, Personal Development