Customer Service Training Seminars

Learn the secrets of great customer service that improves the customer experience, satisfaction and loyalty with AMA’s live online and in-person courses.

Discover how to make every client connection a positive one with expert-led, live online and in-person training from AMA. Learn and practice proven ways to find and retain valuable customers, expand your customer base and win repeat business. Gain techniques to help you measure your organization’s ability to meet and exceed customer expectations. Also gain strategies to help you effectively address problematic situations with your customers.

Live Online Seminars: Online Training Courses

The Ultimate Online Learning Experience Delivered to Your Desktop

Master new skills and learn “by doing”
Work in small groups and breakout sessions to maximize learning
Get real-world advice from practitioners in the field—the same world-class AMA instructors who teach the traditional classroom programs
Receive live, personal feedback from your instructor and peers

Engage in a variety of activities that create a dynamic learning experience

Plus, with our live online professional development courses, you eliminate hotel and travel costs and minimize the time away from work. With every live online course you’ll get:

Access to AMA’s Learning Portal, where you will find pre- and post-learning materials to supplement your in-class learning
An action plan to implement your new skills
A management certificate of course completion that can be used towards an AMA Certificate Program
You will earn CEUs, and other applicable accreditations such as PDUs and CPEs